At LRN, we believe enduring success is achieved through inspired, ethical leadership – regardless of tenure, job function or position in an organizational chart. You should be driven to achieve excellence, in a self-governing environment that’s rooted in personal integrity, transparency and accountability.
LRN’s culture is a fundamental part of every solution, service and product we build. As a Mission with a Business, we are guided by who we are and who we want to be as much as what we want to achieve. We aim to attract and hire people who share our core values, and value our mission.
LRN has a unique opportunity for a number of outstanding individuals to contribute to the evolving and dynamic ethics and compliance space by joining our mission-inspired organization whose purpose is helping people around the world do the right thing. At LRN, the Partner Success Team provides guidance and direction that enables our clients (“partners”) to leverage their LRN solutions and partnership with LRN in meaningful ways.
The primary function of the Head of Partner Success is to ensure that LRN clients/partners fully utilize and adopt their licensed solutions. From the initial client/partner set-up, to the ongoing projects, to enhancing client/partner programs, the Head of Partner Success works with the various groups within LRN to ensure smooth and efficient client/partner delivery. Within LRN, the Head of Partner Success will lead the Program Management, Partner Support, and the Partner Activity Tasks (PAT) groups to provide a holistic approach to a partners’ success through all of the various client/partner contact points. The role will help ensure the highest level of quality for partner interactions, project quality/delivery, and solutions. The role will also develop systems to create a knowledge base and integrated support systems where by all LRN teams and client/partners can interface to further their solutions and issue resolution expertise. The Head of Partner Success will work closely with colleagues in sales roles, members of LRN’s Project Management office, Partner Support, Advisory Services, and other LRN professionals such as Content, Software Development and Information Technology.
The individual in this role will have the opportunity to:
The ideal candidate possesses the following experience, knowledge and skills:
First and foremost, Head of Partner Success, like all their LRN colleagues, should live and embrace the LRN Core Values of Humility, Integrity, Passion and Truth, as embodied by and reflected in the LRN Leadership Framework, in pursuit of our mission to inspire principled performance.
This position is ideal for you if you are passionate about helping organizations do the right thing, thrive in a fast-paced environment, love to multi-task and aren’t intimidated by a need to continuously learn new things.